Delivery & Returns

Delivery

Free standard UK delivery (Royal Mail 2nd Class) will be applied to all orders over £30. Please note that your basket contents must amount to £30 or more in value once a discount code has been applied to qualify for our free UK delivery.

No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders.

We ship UK orders within 1-3 working days after an order is placed. All standard deliveries will be sent Royal Mail 2nd Class and can usually be expected within 2-4 business days.

Wholesale or high  value orders will be sent with either FedEx or DPD Local on either a 48 hour or overnight service. Tracking details will be sent to you once your order has been despatched.

You will receive a dispatch confirmation email once your order leaves us. If you need your candles urgently please get in touch prior to ordering and we will do our best to accommodate.

Promotional Codes

Promotional codes may be issued from time to time. They can be applied to all private orders, regardless of value.

Exclusion may apply to some promotions.

Refunds and Returns

We hope you won’t want to return any of our products but if you do please note that our return policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

The product must be in the original condition you received it.

By original condition we mean:

• you’ve kept all original packaging and labels in good condition and the product can be resold at full price.
• you haven’t used the product.

If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and have issued you with a refund.

Exchanges (if applicable)

We only exchange items if they are defective or damaged. If you need to exchange it for the same item please email us first at hello@naughtycandles.co.uk for return instructions.

Returns cost

You will be responsible for paying your own shipping costs for returning your item. We recommend that you use a registered/tracked delivery where applicable and keep the receipt/proof of posting as we will need to see this if the item does not arrive. Please ensure all items are wrapped securely as we cannot accept liability for goods lost or damaged in transit.

Shipping costs are non-refundable for returns however for damaged or defective items we will refund your original delivery costs.

Please mail your items to:

Naughty Candles