Frequently Asked Questions

Are your products suitable for vegans?

All of our soy candles are made with 100% soy wax flakes and perfume oils. We don’t test on animals and the ingredients we use are also cruelty free.

We may occasionally stock other candles or homewares that use beeswax, honey or leather, but these will be clearly described.

Where are your candles made?

We make every single candle by hand in our studio in Scotland.

Does your soy wax come from a sustainable source?

Our soy wax is manufactured in Europe (Sweden) from responsibly and sustainably sourced non GMO soy.

The soy used meets strict sustainability standards and holds ProTerra Foundation Certification, which ensures ethical labour practices and verifiable supply chains.

How will my order be presented?

Your items will be wrapped in cardboard, sealed with paper tape and placed in a box with starch packing chips. All of our packaging can be recycled, re-used or composted.

How much is delivery in the UK?

Delivery in the UK s is £5 for orders under £30 and is calculated on the contents of your basket. We offer free UK delivery when you spend over £30 online.

Do you deliver overseas?

Sadly we do not currently deliver overseas.

Who will deliver my parcel?

We use Royal Mail for the vast majority of parcel deliveries. We may use a courier for larger orders, however we will advise you if this is the case.

What if I’m not home when my parcel is delivered?

Royal Mail – If you are out when your parcel is delivered your parcel will either be left safe on your property, with a neighbour or taken back to the sorting office if neither of those options is possible. You will be left a card with details to arrange re-delivery or collection from the sorting office.

Courier – If you miss your courier delivery the driver will either leave the parcel with a neighbour or return it to the delivery depot. You will normally be given the option to reschedule delivery by text or email.

For larger orders sent by courier we will send you a tracking link when dispatched.

What shall I do if I’m having problems with my delivery?

If your delivery isn’t going to plan then please contact us right away. We are here to help sort out the issue and will do everything we can to get your parcel to you.

My parcel was damaged, what shall I do?

If you’ve received your order and something has been damaged during delivery please let us know right away. Please email us at hello@naughtycandles.co.uk with details of your delivery, what’s damaged and a photo and we will advise you what you need to do. We request that all damages are reported within 48 hours of delivery.

Something is missing from my parcel, what shall I do?

We are only human and very occasionally we may miss something out of your parcel. If this has happened please let us know and we will get the missing item to you while apologising profusely!

Can we bulk buy candles for a wedding or corporate event?

We are always happy to discuss bulk orders for weddings or corporate events. Please email us at hello@naughtycandles.co.uk with an overview of what you had in mind and we will get back to you with a detailed quote.

Please note we are unable to offer personalised branding on our products.

Can I buy candles and have them branded with my own labels?

At this stage we are unable to offer own brand or white label candles.